Work the System | Jenni Catron

I see this happen all the time in organizations.

• The organization outgrows existing systems.
• Staff feel the strain and frustration of old systems.
• Leadership create new systems.
• Everyone embraces the new systems… for a time.
• But slowly you drift back to old habits, and elements of the new system are forgotten.

Usually it’s at this point that we blame the system.  We assume that the system was bad and we abandon it.

But I believe that more often than system failure, it’s user failure.

As humans, we are creatures of habit and it takes tremendous effort and energy to break old habits and build new ones.

This is where leadership becomes critical.

Leaders are habit-breakers and habit-creators.

via www.jennicatron.tv